FAQ

CUSTOM ORDERS

We can customise any of our current stands to a certain extent if you would like a different configuration with the holes for your oils, eg. more 15ml and less 10ml rollers.

We don't do full custom orders at this stage as it would require us to create all new templates for our designs, however, please contact us so we can let you know what options are available.

Limited custom spots are offered per month.

PRODUCTION & DELIVERY TIMES

Our standard production time is 2weeks before dispatch for all orders (except at peak periods where notified to customers). We do our best to get your stand out to you as quick as we can, we are however a husband and wife duo with full time jobs and children, not to mention perfectionists so nothing leaves without being up to scratch!

If you need your stand urgently for a workshop or gift please contact us before making your purchase to see if there is any opportunity for a rush order.

SHIPPING OPTIONS 

We use a combination of Courier and Australia Post to send our stands. This can depend on a number of factors at the time and also the shipping address you have provided. In most instances we like to send our stands via courier so would prefer if your street address for delivery is provided.

At checkout you have the option for Authority to Leave or Signature on Delivery, we leave this choice in your hands as everyone is different, so please ensure you select the option that you're happy with!

CARING FOR YOUR STAND

Timber is a natural product and it's characteristics may change slightly over time dependent on the environment it is in and how it is cared for.

To keep your stands looking great dust down with a microfibre cloth and clean dirty marks on the ends very gently with a slightly damp cloth or an eraser (yes!) to not affect the paintwork. The shelves are waxed and to keep them looking fabulous you may need to re-apply wax to protect and hydrate the timber. If you spill anything on your stand, wipe off immediately as although initially it might sit on top of the surface it may penetrate and leave a mark in time.

WHOLESALE OR BULK ORDERS

We do offer wholesale or bulk orders. Please contact us to discuss further. We'll get you to fill out a quick questionnaire so we can determine what you're after and what your plans are to determine the best fit and if we can proceed with a wholesale agreement.