FAQ

CUSTOM ORDERS

We would love to work with you to design a stand. Whilst maintaining our defined style that is carried through all of our stands, we love getting creative to create the perfect stand for your needs!

Limited custom spots are offered per month.

PRODUCTION & DELIVERY TIMES

Please note all stands are made to order and our standard production time is up to 3 weeks before dispatch, however, in the event of major sale events this could extend to up to 6 weeks due to the volume of orders. We do our best to get your stand out to you as quick as we can however quality handmade products take time and can't be rushed. Our QA is a hard task master and won't let anything leave that isn't up to scratch!

If you need your stand urgently for a workshop or gift please contact us before making your purchase to see if there is any opportunity for a rush order.

SHIPPING OPTIONS 

We use a combination of Courier and Australia Post to send our stands. This can depend on a number of factors at the time and also the shipping address you have provided. In most instances we like to send our stands via courier so would prefer if your street address for delivery is provided.

At checkout you have the option for Authority to Leave or Signature on Delivery, we leave this choice in your hands as everyone is different, so please ensure you select the option that you're happy with!

RETURNS & REFUNDS 

We do not provide refunds or exchanges for change of mind. However, where a product is deemed faulty we will provide you with a replacement or refund of the same purchased product.

To be eligible for a return, your item must be unused and in the same condition that you received it and you must have contacted us within seven (7) days of receiving your product to notify us at hello@mcandmeshop.com.au for us to investigate.

CARING FOR YOUR STAND

Timber is a natural product and it's characteristics may change slightly over time dependent on the environment it is in and how it is cared for.

To keep your stands looking great dust down with a microfibre cloth and clean dirty marks on the ends very gently with a slightly damp cloth or an eraser (yes!) to not affect the paintwork. The shelves are waxed and to keep them looking fabulous you may need to re-apply wax to protect and hydrate the timber. If you spill anything on your stand, wipe off immediately as although initially it might sit on top of the surface it may penetrate and leave a mark in time.

WHOLESALE OR BULK ORDERS

We do offer wholesale or bulk orders. Please contact us to discuss further. We'll get you to fill out a quick questionnaire so we can determine what you're after and what your plans are to determine the best fit and if we can proceed with a wholesale agreement.